Discover the new 5Star Plans
If you have 5 civil helicopters (or less), the new 5Star Plans are made for you! Safran Helicopter Engines is proud to present you the brand new services program dedicated to operators who have 5 helicopters maximum. 5Star Plans, through our network of Certified Maintenance Centers and Distributors, proposes 5 different levels of services covering scheduled and/or unscheduled events.
1. 5Star Priority offers a priority access to our worldwide pool of engines and modules with preferential economic conditions. Take top priority for your Standard Exchange or Rental requests!
2. 5Star Warranty shares the Safran expertise with you through 2 different services: warranty extensions for new engines (up to 5 years/2000 hours), and the pre-buy inspection, a technical inspection of your engine at the time of your helicopter resale, which can deliver a limited warranty of 6months/50 hours. Protect the residual value of your asset!
3. 5Star Shield covers your engines and/or accessories for all unscheduled events. You can choose for a 6-month seasonal coverage or an “accessories only” coverage. Fly in complete tranquility!
4. 5Star Business is a by-the-hour contract with a full coverage for all scheduled and unscheduled events. Budget and control your costs!
5. 5Star Ultimate is the highest level of protection for your engines with a full scheduled and unscheduled coverage, all options included. Everything is covered, choose peace of mind! All you need to know concerning these new plans is on TOOLS website
2016 Latin American Operators’ Symposium
120 Operators joined us in São Paulo, Brazil for exchanges, celebrations and building a future together
It is a Safran Helicopter Engines tradition to organize dedicated events for our customers and surveys showed that they are highly coveted by all! After the Europe-Africa-Middle East Symposium in April, last September, it was Latin America’s turn for their regional event.
With more than 120 customers attending this year’s Symposium, the 2016 edition was a record year in terms of participation. Customers came from all over Mexico, Dominican Republic, Colombia, Chile, Bolivia, Peru, Argentina, Chile and Brazil for this 2-day conference.
Customers told us that the Symposium was their chance to discuss and exchange with Safran Helicopter Engines teams but also with many other operators. More than 72% of the participants declared that, for them, the opportunity to meet other operators is one of the strong points of the event.
The two days are articulated around general sessions and workshops. In the general sessions, customers heard more about our company strategy and our advancements in terms of Support and Services. Several customers also took part in the general session to tell us about how they fly with their engines and how Safran is part of their success:
Manoel Silva from Helisul Taxi Aereo, a major Tourism operator in Brazil, shared his experience of flying their 4 Arriel 2D-powered AS350B3e helicopters during the UEFA World Cup and the Olympic Games. Helisul Taxi Aereo commended Safran Helicopter Engines for the quality of the engines as the number of flown was increased tremendously during the UEFA World Cup and the Olympic Games. Mr Silva thanked the Front Office team in Brazil for their involvement in maintaining all of his aircraft in service and for their commitment to ensuring his missions were a success. He presented François Haas, CEO Safran Helicopter Engines Brasil, with a trophy on behalf of Helisul Taxi Aereo in recognition of his team’s efforts and commitments during these extremely important missions.
Colonel Falconi, Head of the São Paulo State Military Police, talked about his partnership with Safran Helicopter Engines and announced the recent signing of a 5-year SBH® contract with us. This customer has a significant fleet for performing their parapublic missions, with 23 AS350B2 (Arriel 1D1 engines) and they have 1 H135T2 equipped with 2 Arrius 2B2 engines.
Major Borges from the Espirito Santo State Military Police presented the teamwork and milestones that led to the signing of a SBH contract with this Brazilian state.
Two members of the Latin American Customer Council, Rubén Enrique Canales Cardenas from Servicio Geologico Mexicano (Mexico) and Marcelo Florio from Helicopteros Marinos (Argentina) spoke about the advancements made by Safran Helicopter Engines through the Top 5 Irritant process, projects that are chosen by operators to eliminate irritants for operators worldwide.
In the workshops, the customers were able to learn more about our products and services and talk directly to our Technical, Sales and Marketing experts. 8 different workshops were open to all customers: Products (Arriel, Makila, Products of the future), Services (5star plans®, Care Program®, GSP) or a dedicated Safety Management System (SMS) workshop.
The overall customer satisfaction of the Symposium was over 96%, a great success and we’re all already looking forward to the next event in 2018!
Thierry Derrien, appointed as Chief Executive Officer of Safran Helicopter Engines USA
Our U.S. subsidiary has a new CEO, Thierry Derrien. Previously CEO of Sagem Avionics LLC, he has succeeded since 1st October Russ Spray, who has retired.Thierry Derrien is a graduate in Mathematics from the French “Ecole Normale Superieure de l’Enseignement Technique” (1983), Numerical Analysis (Master of Advanced Studies) from Paris XI University (Orsay), and in Finance from Seattle University (1993).
He joined Snecma in 1983, and was appointed CFM56-3 Program Manager in 1987. He was then appointed as CFM International Senior Representative for Boeing in Seattle in 1989, where he played a key role in B737-700 program launch.
He held several positions at Airborne Express and ABX Air, and came back to CFM International in 2004 as Vice-President Contracts, where he negotiated the Leap agreements with Airbus, Boeing and COMAC. He was appointed President and CEO of Sagem Avionics in Dallas, TX in September 2012.
As Safran Helicopter Engines USA CEO, Thierry main objectives are to contribute to our growth and our presence reinforcement in the United States of America, and support Safran’s strategy in the U.S.A. and Canada. He will also lead the reinforcement of our North American customers’ loyalty and satisfaction.
Focused on your satisfaction
This new version of our Customer Newsletter gives me the opportunity to reiterate our commitment towards you, our valued customers: to be focused on you and to keep you flying at all times.
With our 14 Front Offices around the world, we are dedicated to meeting your needs and ensuring you are as satisfied as possible. We believe strongly in the benefits of proximity, our teams in the field are an example of this, continually available to support you in accomplishing your missions.
We also strongly believe in the value of listening, listening to you. Your satisfaction is more than ever at the heart of our actions: getting to know you better enables us to better answer your needs. This is one of the reasons why since 2008 we have been conducting our Satisfaction Survey called INIT and we thank you for taking part in this study.
In parallel, we are part of the evaluations conducted in the media. We are proud to have to come second in new Vertical Magazine “Helicopter Engine Survey”. You have also rated us higher in other magazine surveys such Aviation International News and Professional Pilot Magazine. These great results are very encouraging and help us keep improving our products and services to offer you the best of the best!
You have helped the Technical Publications change!
The “Tech Pubs” is one of the most-used services we provide, in different formats and languages. In the different surveys, you pointed out some areas in which you felt improvements needed to be made. So, this is exactly what we have done! Do you know what’s been changed?
You can access the Safran Helicopter Engines Technical Publications in several ways: through a subscription to the paper documentation, the IETP* or through our TOOLS account. You may even have a combination of all 3 formats! Today, the IETP is the most-used version of the Tech Pubs with over 80% of subscribers around the world receiving the USB-version.
More improvements and new features are also being developed to make your usage of the Technical Publications even easier. Next year, you see new features such as the 3D illustrated parts catalogues and a new web-version to alleviate the installation process.
For Stéphane Calise, Head of Technical Publications, his vision of the IETP is clear, “the IETP must be more than a tool, and it must be a service that answers every key step in our customer’s processes”. By listening to your needs and ideas for improvements, you ensure we stay focused on what matters to you the most!
If you would like any additional information about the IETP or you require any assistance, please contact your dedicated Field Representative or the dedicated IETP Helpline!
Safran marks the 20th anniversary of Airbus Helicopters’ H135
At Helitech International in Amsterdam, Safran has congratulated Airbus Helicopters on the 20th anniversary of the entry-into-service of the H135 light twin. The first EC135, powered by Safran engines, was delivered in 1996.
Bruno Even, Safran Helicopter Engines CEO, said: “I wish Airbus Helicopters a happy anniversary for its H135 family. It is a great aircraft that over the years has demonstrated excellent performance coupled with low operating costs. We are proud to be onboard its latest variant with our Arrius 2B2Plus”.
Powered by two Arrius 2B, the EC135 made its maiden flight on 15 February 1994. Certified on 28th May 1996, the 2B was the first engine to enter service on the rotorcraft. For 20 years, Safran has matched the evolution of this aircraft, bringing to its customers more safety, reliability and performance. In 2014 the Arrius 2B2Plus entered service on the latest evolution of the rotorcraft family.
Over the years, the Arrius 2B2Plus has continuously increased its popularity among operators, especially those dealing with demanding missions like emergency medical services, search and rescue, or military training. In 2015, Norwegian Air Ambulance changed to this engine for its new H135 fleet. DRF Luftrettung also selected the 2B2Plus to power its three new H135. Last July, Safran also won the confidence of the UK MoD, by being selected to power a new H135 military training fleet under the MFTS program.
Today, the Arrius 2B2Plus is the preferred engine solution for the H135, with around 70% of the market, and Safran is determined to maintain this leadership.
The 2B2Plus owes its success to superior performance, reliability and low maintenance costs. It is the most powerful engine available for the H135. Compared to the previous 2B2 it delivers 6% more power at take-off and in hot-and-high conditions. It is a major contributor to the helicopter’s increased payload.
Safran continuously works to make its engines more robust and easy-to-use. Compared to the Arrius 2B2, the 2B2Plus has 10 % lower operating costs. According to Conklin & de Decker (Life Cycle Cost 2016, Volume 2), 2B2Plus also has 20 % lower direct maintenance costs than the competition.
The engine has also one of the highest TBO in its class (4000 hours) and is certified with and without an inlet barrier filter. This means the 2B2Plus-powered H135 loses no engine power and the operator avoids filter acquisition and maintenance costs.
Today, more than 500 H135 are powered by Safran. Each day, Arrius 2B1, 2B2 and 2B2Plus contributes to critical missions that save lives and brings assistance to people.
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