Established in 2013, shortly after the announcement of the Jersey programme and the acquisition of Rolls-Royce’s share in the engine, these conferences presented a valuable opportunity to brief RTM322 operators on these industrial transitions and to seek their front-line feedback. Frank discussion, constructive argument and the chance to air any complaints, always ensured that the meetings focused on the satisfaction and requirements of operators and, as a consequence, on improving engine performance – it has now passed the milestone of 1.3 million flight hours (of which 113,000 were flown during 2016.
This final meeting took place at the time of the Jersey closure. Says Florent Chauvancy, Director Heavy Helicopter Engines (HHE) Programme, “it marks the end of a period of transition that began in 2013. In parallel to the industrial transfer of components built by Rolls-Royce, it was necessary to integrate the customer support component. This process was complex but was finally achieved without drama, and without affecting our clients in any way.”
RTM322 Programme Manager Mathieu Berard underlined the efforts made in supporting the engine itself, with the reduction in cost-of-ownership, MTBUR (Mean Time Between Unscheduled Removal) and TAT (Turnaround Time).
This event does not mark a final curtain-call for RTM322 customer events. It may have been the final conference in this format, but opportunities for the groups to meet are invaluable and will continue through our operator symposium model.
Initiated in April 2013, the Jersey programme for the acquisition of Rolls-Royce’s share in the RTM322, is now complete.
It involved the recovery of several strands. The first, industrial strand covered the manufacture of several engine sub-assemblies and their supply chains. Today, the complete engine is built by Safran Helicopter Engines and each RTM322 is assembled at our factory in Bordes.
In parallel, our Support and Services teams took responsibility for the engine. Since then, long-term GSP (Global Support Package) contracts have been signed with the UK (in 2013), Denmark and France. A separate support contract is in place with Germany while discussions are taking place with Norway and Portugal.
Another direct consequence has been the launch of the new family of high-power engines (High-Power Engines or HPE). Their architecture is based on that of the RTM322 and many of the design techniques have evolved from the Tech 3000 demonstrator programme. Developments in this programme will also result in benefits that can be offered to existing RTM322 operators.
Priority of these programs: bring to the heavy helicopter operators safe, efficient and high performing propulsion solutions. Your satisfaction is what Safran Helicopter Engines stands for.
Florent Chauvancy, VP Heavy Helicopter Engines (HHE) Programme
Technical Publications for On-field & Intermediate maintenance levels are now a click away on the Customer Portal: tools.safran-helicopter-engines.com.
The Web IETP (Interactive Electronic Technical Publications) is free and has been developed to make accessing and using technical documentation a lot easier. Up-to-date Technical Publications can now be accessed 24/7, from anywhere and on any device (Web IETP is iOS & Android tablet compatible).
The user-friendly service lets customers benefit from the latest IETP functionalities via an intuitive navigation, 3-D graphic interface and interactive format.
Parts needed for several scheduled inspections can be exported to Excel. One click opens additional provisions for the selected maintenance task and the option to import all engine configurations at once (no more need to select the right one).
3-D parts visualization is also available for new engines (since the Arrius 2R launch).
Previous supports such as IETP & PDF on a USB stick are still available. The Web IETP includes, amongst others, the Maintenance Manual, the troubleshooting book, the spare parts and tooling catalogs as well as Service Letters and Service Bulletins.
New solutions such as Health Monitoring will be implemented on the Customer Portal in the coming months, to further enrich customers’ digital experience and to better meet their needs, day after day.
We scheduled in the morning a plenary session and in the afternoon technical, commercial and logistic workshops. Customer really appreciated that we did it in Russian language and all the exchange with our specialists.
In the plenary session we presented the position today of the SAFRAN group in the Russian industry, the newest products we are currently developing for the OEMs worldwide including KAMOV and the support solutions (technical, commercial & logistic) for the Russian operators. During the plenary session, we presented in Russian Safran Group, its position in the country and its latest product range for all OEM including Russians like Kamov, and our support solutions (technical, commercial & logistic)
During workshops in the afternoon all customers had the opportunity to express their opinion about the support they receive from us today, to share new ideas with us and to have a direct opportunity to ask technical questions to service engineer on site.
Unveiled in 2010, the Ardiden 3 engine family is the only new-generation 1,700 to 2,000 shaft horse-power engine range designed for the six to nine ton helicopter. In 2011 the 3G variant was selected by Russian Helicopters to power the Ka-62, which made its official maiden flight on 25 May 2017. Another variant, the 3C / WZ16, has also been selected by Chinese manufacturer Avicopter to power its AC352 which made its first flight in December 2016.
Safran Helicopter Engines has signed a Memorandum of Understanding with Thai Aviation Industries (TAI) during International Paris Air Show to support helicopter engines operated by Royal Thai Armed Forces.
Royal Tai Armed Forces are operating Makila-powered H225M and Arriel-powered fleet of H125M, H145M, AS365N3+ and H155 in operation within the Royal Thai Air Force, Army, Navy, Police and Survey Department.
This MOU marks a new milestone between Safran and TAI after the signature earlier this year of a Global Support Package (GSP) to support Makila 2A1 engines operated by the Royal Thai Air Force.
Production of the Arrius 2R is proceeding to plan at Safran Helicopter Engines USA, Grand Prairie TX. On 18 May, Arrius 2R deliveries has been marked by a visit by senior Bell executives aboard a Bell 505, the first of their helicopters to be powered by a Safran engine.
It provided the opportunity for Safran employees to examine the end-result of all their efforts. The event was intended to symbolise the new partnership uniting Bell Helicopter and Safran Helicopter Engines.
The first Bell 505 powered by the Arrius 2R entered service in March 2017 with Pylon Aviation.
Safran Helicopter Engines has signed a 7-year support contract with BAAINBw (Federal Office of Bundeswehr Equipment, Information Technology and In-Service Support) to support RTM322-powered NH90 operated by the German Army (Heer) and German Navy (Marine). This contract will support a total fleet of around 100 NH90 (82 TTH and 18 NTH).
Formerly supported by previous RTM322 program shareholder local subsidiary, engines operated by German Armed Forces are now fully supported by Safran Helicopter Engines. This contract will provide maintenance repair and overhaul (MRO) for this engine fleet. It will be managed by Safran Helicopter Germany.
China Helicopter Exposition
Symposium North America