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DRF Luftrettung, first customer to use Safran Health Monitoring service with Airbus’ data collection systems

Safran is proud to announce that DRF Luftrettung is its first major customer to use its Premium Health Monitoring service through Airbus’ Helionix avionic. The Health Monitoring service for helicopter engines allows customers to track engine life data and thus reduce unplanned events. Engine life is improved through the early detection of low signals, prognosis analysis and maintenance plan customization.

Safran Health Monitoring will work with data downloaded through the Airbus H145 Helionix and H225 M-ARMS data collection systems. DRF Luftrettung is going to use this service in its Arriel 2E-powered H145.

Timo Demeter, DRF Luftrettung CAMO commented: “We look forward to receiving from Safran engines experts support recommendations and performance analysis tailored to our mission requirements. Premium Health Monitoring will have a positive impact on our maintenance costs and will optimize the availability of our fleet.”

Olivier Le Merrer, Safran Helicopter Engines Support and Services EVP, added “We are proud to welcome DRF Luftrettung among Health Monitoring users. The capacity to connect our service to H145 Helionix avionics and the demonstrated capacity to take care of H225 M-ARMS engine data, will bring lots of benefits to our customers and we are now ready to invite more of them to join this service. Over 350 operators have subscribed since its launch in October 2017”.

Health Monitoring is available at the ‘Essential’ level, where the customer is responsible for data collection and analysis, and the ‘Premium’ one where maintenance recommendations by Safran experts are tailored to the customer’s fleet, missions and usage rates. H145 Helionix and H225 M-ARMS enlarge the data collection systems compatible with Safran Health Monitoring services.

Compatibility with Airbus data collection systems will be gradually rolled out this year. Its availability may vary depending on engine variants and organization compatibility. New features will also be released throughout the year to continue to provide more reactivity and autonomy to customers.

The Health Monitoring service is made available online via the Safran Helicopter Engines Customer Portal; anytime, from anywhere and via any device. Health Monitoring is part of Safran’s EngineLife® Services, a range of solutions for helicopter engines.

edito

Belgian Air Force to benefit from Safran Expert link service

Safran Helicopter Engines is pleased to announce that the Belgian Air Force, BENESAM, has subscribed to Expert link, our video assistance service. This service allows the customer to connect, through a secure, live video feed, with Safran Helicopter Engines experts to facilitate technical diagnosis or guide them through a maintenance task.

“Our technicians have been equipped with tablets to use the Expert link application and benefit from our Service Engineers’ assistance during troubleshooting procedures for the RTM322 engine maintenance of our NH90 fleet” stated Captain Anthony Van Hal, Belgian Air Force Technical Officer. “It will ease the diagnostics process for all 3 of our main operating bases and during deployments”.

Expert link features a secure datalink and is fully compatible with most smartphones, tablets, borescopes and smart glasses. It also features HD pictures recording, image drawing, file sharing and three-person call. Expert link is available at two service levels. Essential, where Safran Helicopter Engines provides remote technical diagnosis and real-time interactive visual assistance. Premium adds hands-free support on scheduled tasks using borescopes or smart glasses.

“We are proud that the Belgian Air Force has selected the Expert link Premium service level. This service really brings our technical support teams and the customers’ own teams together, increasing understanding and efficiency. This is key to providing the digital top-quality support our customers require at all times”.

Frédéric Bugeon
Safran Helicopter Engines VP Sales, Marketing and Customer Satisfaction

support news #1

Discover the benefits of the Safran/Bell partnership on the Bell 505

For the first time, Bell and Safran Helicopter Engines adopt a common approach for their support contracts on the Bell 505. Engine wise, Safran is on board the Bell 505 with the Arrius 2R. To bring to the market the benefits of OEM total aircraft protection, both companies propose two equivalent by-the-hour services: one covering the airframe (Bell CAP, Customer Advantage Plan), the other covering the engine (Safran SBH®5Star, Support By the Hour).

Discover why Heli-Alps and Jay Wyatt chose to be covered by CAP and SBH® on their Bell 505.

Did you know?

Facts campaign

During the last HAI Heli Expo tradeshow, we launched a new communication campaign to promote our Support and Services featuring Safran Helicopter Engines employees. Did you see it?

After receiving excellent results in the satisfaction surveys conducted by Professional Pilot and Vertical Magazine, we wanted to show you who was behind those achievements. Indeed, Safran Helicopter Engines has been ranked number 1 in five different categories: Customer Website, Technical Publications, Speed of service response time, Field Reps and Training.

The campaign stars 16 employees who work directly with our customers or are part of the service improvement project teams. It is through their passion for our Operators, our products and services that they are able to take into account feedback from the field and propose services that are then widely recognised by our customers.

#PeoplePassionTrust

Download the campaign's poster

Products Improvements

Arriel 2D Free Wheel TBO extension

Airbus Helicopter and Safran Helicopter Engines are increasing the recommended time between overhaul (TBO) of the Arriel 2D free wheel by 25 percent, to 5,000 hours for new and in-service helicopters. The turboshaft engine powers both the Airbus Helicopters H125 and the H130 single-engine models.

Thanks to this new achievement, the TBO of the Arriel 2D free wheel is now aligned with the engine TBO which has been increased to 5,000 hours in 2018.

10 million

Arrius engines have logged more 10 million recorded flight hours

21 700

21 700 Safran helicopter engines in service today

820

During 2018 we delivered 820 new engines

support news #2

First Operator Symposium in Middle-East

Safran Helicopter Engines has held an Operator Symposium for its Middle-East customers. The inaugural event took place on 27 April in Abu Dhabi (United Arab Emirates) and was attended by almost fifty customers. The Safran Helicopter Engines team included President Franck Saudo, EVP Support and Services Olivier Le Merrer and Support France VP Frédéric Fourciangues.

The day began with a briefing on Safran Helicopter Engines’ strategy, products and services, with a focus on regional development. Four workshops then helped customers to discover in detail the Arrano and Makila range, the SBH® support-by-the-hour service and new digital products. With regular breaks for networking, the symposium proved a valuable opportunity for Safran and its customers to hold commercial and technical discussions, and for the company to reinforce its proximity strategy.

Customer support in the Middle-East is managed by Support France teams in Tarnos (France), through Safran in Abu Dhabi which is home to Commercial and Field Representatives.

Safran Helicopter Engines has supported its Middle-East customers from the UAE since 2002. The company looks after around 600 engines in the region.

Contracts & Milestones

Safran signs by-the-hour support contract with Aero Asahi Corporation covering Arriel engines

Safran Helicopter Engines has signed a Support-By-Hour (SBH®) contract with Aero Asahi Corporation, covering engines powering the operator’s BK117C2, H125, S-76C+ and AS 365 N3 fleets. This 5-year contract supports a total of 55 Arriel 1 and 2 engines. This agreement is the second 5-year SBH® extension contract signed with this Japanese operator, one of the longest-standing support contracts of this kind (15 years) in the region.

This contract will be managed by Safran Helicopter Engines Japan, which supports more than 550 engines operated by 110 customers flying in Japan.

Safran signs by-the-hour support contract with Icelandic Coast Guard covering Makila engines

Safran Helicopter Engines has signed a Support-By-Hour (SBH®) contract with Icelandic Coast Guard, covering two H225. This contract formalizes a five year Maintenance, Repair, and Overhaul (MRO) agreement supporting a total of 4 Makila 2A1 engines.

The Icelandic Coast Guard (ICG) is a civilian law enforcement agency that is responsible for search and rescue, maritime safety and security surveillance, and law enforcement in the seas surrounding Iceland. It will operate two H225 owned by Knut Axel Ugland Holding AS, by March 2019.

Arriel 2H now ready for service in China

Safran Helicopter Engines has obtained a Validation of Type Certification (VTC) from CAAC (Civil Aviation Administration of China) for its Arriel 2H engine powering the Avicopter AC312E. A VTC is based on the EASA type certificate (obtained in 2018) and confirms that an imported engine conforms with Chinese airworthiness standards. This Arriel variant was selected in 2015 to power this helicopter developed by AVIC Harbin Aircraft Industry Group, a subsidiary of Avic (Aviation Industry Corporation of China), and certified by EASA in April 2018. The AC312E made its maiden flight in July 2016.

Events

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Paris Air Show

Paris, France

26-27 June

China Customer Council

Shanghai, China

27 August - 1st July

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Moscow, Russia