Earlier this year Safran Helicopter Engines mandated the Paris-based marketing experts, INIT, to conduct our 2019 Customer Satisfaction Survey. Check out the results in this brand new video!

Thank you to all of the customers who took the time to answer the survey – we value greatly your feedback. Please be assured that all of your comments and concerns have been heard.

We are focused on turning your words into concrete improvement actions. Progress is being made every day so that Safran Helicopter Engines is where you want us to be in terms of products and services. Click here to see the survey results in this brand new video!


Safran Helicopter Engines portal, a fully integrated customer experience

Through the EngineLife® Customer Portal, customers are one click away from all their digital services, having an overview of their activity with Safran and all this with any device in just one hand.

With the Web IETP service, the latest versions of each maintenance document is available in one click on all PCs and tablets. It comes with an intuitive 3D graphic interface, an advanced search tool and enhanced cart functionalities.

“Because the technical content has always been a priority, Safran Helicopter Engines goes even one step further! For example, while customers are getting ready to perform scheduled maintenance tasks, they can directly order the spare parts selected in the Maintenance Manual and send it to the e-ordering service called e-Spares.”
e-Spares helps users identify and select the right spare parts and tools easily and efficiently. Prices are immediately displayed, and availability statuses are calculated in real time so that an order can be placed immediately online, 24/7.

The EngineLife® Customer Portal is already the customers daily digital tool as it counts 500,000 connections per year. This portal proposes solutions for each type of job. For instance, the manager in charge of the Support By The Hour contracts can access their contract coverage details, SBH® fleet, activity history directly online and can declare the monthly activity in a few clicks with Online SBH®.

The portal is part of EngineLife® Services, Safran’s range of solutions for helicopter engines.

Frédéric Bugeon
Safran Helicopter Engines VP Sales, Marketing and Customer Satisfaction

support news #1

Safran to continue supporting UK MOD Merlin and Apache helicopter engines

Safran Helicopter Engines has signed a three-year support contract extension with the UK Ministry of Defence’s Defence Equipment and Support agency, to provide an end-to-end availability service for the RTM322 engines fitted to Royal Navy Merlin and British Army Apache AH Mk1 helicopters.

Covering a fleet of more than 400 engines, the contract represents a continuation of the support provided by Safran for this engine type since 2013, when they bought out Rolls-Royce’s share of the RTM322. Since then, Safran has significantly improved engine reliability and can now boast more than four years of significantly exceeding availability targets for engines, accessories and spare parts.

Safran Helicopter Engines manages this contract from its UK facility in Fareham, Hampshire with more than 40 people on site directly involved. The contract covers the provision of engines, modules, accessories and spares, including maintenance, repair and overhaul, logistics, technical support and technical publications. It runs until 31st March 2022 with additional option years to 2024.

Did you know?

With Online SBH®, Support By the Hour service goes digital

Safran Helicopter Engines introduces Online SBH®, a new solution allowing customers to manage their SBH® contract online.

Through Online SBH®, all the benefits of SBH® – predictability, flexibility and cost control – are accessible anytime, anywhere, from any device. With its user-friendly interface, Online SBH® displays customer’s engine fleet and gives immediate access to its SBH® contract characteristics and coverage. It is specifically designed to help customers to report easily and quickly their flight hours, and offers the possibility to monitor the data history through an intuitive graphical analysis tool.

Launched with Helicopters Italia, TUAG and Aero Asahi Corporation during the Paris Air Show 2019, Online SBH® has been progressively rolled-out to several additional customers worldwide such as DSA (Czech Republic), Global Turbine Asia (Malaysia), Vietnam Helicopter Corporation (Vietnam), Boston Medflight (USA) and Mulligan Aviation (USA). Its availability may vary depending on users’ geographical location and organization compatibility.

SBH® is part of EngineLife® Services, Safran’s range of solutions for helicopter engines.

Products Improvements

Safran unveils Add+, an engine demonstrator built using 30% 3D-printed components

Safran introduces Add+, an engine technological demonstrator with 30 % of its components made using additive manufacturing (3D-printed) techniques. The result of a partnership between several Safran companies, Add+ will enable 3D-printed parts to be used in Group production engines. Development started in early 2018 and the demonstrator started its ground-run in September.

Etienne Hesse, R&T Project Manager and Add+ program coordinator at Safran Helicopter Engines says, “Add+ brings together additive manufacturing expertise from across the Safran group. We started work on an existing engine model and redesigned almost 30 % of its components using additive manufacturing techniques, with a view to integrating those components into serial production units. When we start ground runs, we will evaluate behavior of these new parts in operation”.

Based on an Arrius helicopter engine, Add+ evaluate major components made using Selective Laser Melting (SLM) techniques.


520 operator customers use our Health Monitoring service


Safran Helicopter Engines Australia celebrated their 25th anniversary this year.


H145 reached a world-record landing on the Aconcagua at 6,962 metres

support news #2

Two Operators’ Symposia, 100% focused on making a difference!

In the last two months, Safran Helicopter Engines organised two Operators’ Symposia in North America and Asia Pacific.

On 16th and 17th October, Safran Helicopter Engines USA and Safran Helicopter Engines Canada invited their customers to Plano, Texas for the 13th North American Operators Symposium. On 6th and 7th November, more than 120 operators and partners from 21 different countries from South East Asia, Australia and New Zealand came together for the 5th Asia Pacific Operators Symposium in Hanoi, Vietnam.

Our customers took part in a dynamic plenary session during which they heard from top Safran Helicopter Engines’ Executives, CEOs, Front Office Directors and Corporate teams. Based on the theme, “Focused On Making A Difference", they heard how through our passionate people, who work together and with our customers, are committed to our customers’ success today and for the future.

In both Symposia, members of the North American Customer Council and Asia Customer Council presented their appreciation and feedback about how Safran Helicopter Engines ensures that customers’ needs are taken into account. They underlined how by working as a team with local Front Offices and Corporate teams, progress on product and service performance is possible and seen everyday.

In Texas, Richard Aboulafia, Vice President Analysis from Teal Group Corporate presented an in-dept overview of the the world rotorcraft market and how it will evolve with new aircraft and solutions that will enter in the coming decades.

In Vietnam, World Rally Champion and 4 times Paris-Dakar winner, Ari Vatanen, shared his experience and wisdom to everyone present about how passion leads to success by believing in yourself and those who share the same passion and goals in life and in business.

Customers also took part in product, service and SMS (Safety Management System) workshops and met with other Safran experts and partners in the “Product & Services” forum. Alongside Bell, Airbus Helicopters and Leonardo, our Safran Helicopter Engines team presented the Arrius 2R and Bell505, Arrano and H160 and the Aneto and AW189K. The Operators enjoyed seeing the helicopter manufacturers partnered with their engine experts to explain the latest developments on these new platforms and power solutions.

These events were a great success and customers were very impressed with the overall organisation. Everyone is already looking forward to the next events in 2021!

Contracts & Milestones

EASA certifies Arrano 1A engine powering H160 helicopter

Safran Helicopter Engines has received EASA (European Aviation Safety Agency) Type Certification for its Arrano 1A engine, installed in the Airbus Helicopters H160. Arrano is a new generation engine in the 1,100 to 1,300 shp power range, perfectly suited for new four-to-six tonne helicopters. The H160 made its first flight with the Arrano in January 2016.

Arrano Program Director Cyrille Ressejac-Duparc said, “we are proud to announce Arrano certification here at le Bourget. This engine lies at the vanguard of Safran Helicopter Engines’ new engine range and its performance is unrivalled.

It features low operational and support costs, easy maintenance and a lower environmental footprint. After a test campaign of 10,000 hours, including 2,000 in flight, we are now ready to support H160 entry-into-service. Safran Helicopter Engines is also strongly committed to developing the HIL (Hélicoptères Interarmées Légers) military variant”.

Health Monitoring Premium signed with Lao Skyway

Celebrated during the Asia Pacific Operators Symposium, Lao Skyway has recently signed a Health Monitoring Premium contract covering their Arriel 1D1 engines.

Through this agreement Lao Skyway will now benefit from our experts advice in order to increase their fleet availability and reduce the risk of removals. How is this done? Through the collection and analysis of 64 parameters using complex algorithms that generate 29 health indicators. Premium customers receive proactive maintenance recommendations from our experts, customised to fit their missions and usage. To find out more about the Health Monitoring Service, click here!

WZ16, the first jointly-developed aero engine to be certified in China

Safran Helicopter Engines and Aero Engine Corporation of China (AECC) have announced the issue of the Type Certificate for the WZ16 turboshaft from the Civil Aviation Administration of China (CAAC). Installed in the AVIC AC352 helicopter, the WZ16 is the first jointly-developed aero engine to be entirely certified by Chinese authorities. Also known as the Ardiden 3C, the WZ16 has been jointly developed and built by Safran Helicopter Engines, with Harbin Dongan Engine and Hunan Aerospace Propulsion Research Institute (HAPRI), both parts of the AECC consortium. The Ardiden 3C was certified by EASA in April 2018.


28-30 January 2020

HAI HeliExpo

Anaheim, United States

11-16 February 2020

Singapore Airshow


31 March - 5 April 2020


Santiago, Chili